1.1 All prices are in AUD and add 10%GST once checking out.

1.2 All quotes are valid for 30 days and you need to ask for re – quote if planning to order after 30 days

2. Payment

2.1 All ordered need to be paid in full before production begin

3. Artwork Preparation & Order Placement

3.1 Please check artwork preparation guideline once preparing a design and ask for free online proof to make sure everything is exactly same as you want to print. hence you must approve PDF or JPEG version of artwork before continuing.
3.2 You must carefully review and approve all proofs and layouts before submitting to ensure it is ready for production. We do not accept any responsibility for error after proofs are confirmed.
3.3 Hard copies supplied by the client can not be used for colour reference or matching.
3.4 Digital proofing is based on computer version of artwork. The colours accuracy after conversion to CMYK or PMS codes is near to accurate. However some colour shift or shade changes may occur due to lamination addition or due to any special effects chosen.
3.5 Please Note: In Spite Of The Most Modern Printing Machines, Color Difference Of 5-10% And Movement Of 1-2mm On The Actual Sticker Product Should Be Acceptable Due To Mechanical Tolerances.
3.6 Final cutting may vary from up to 1~3 mm from the proof, artwork or between printouts.
3.7 All the efforts are made to ensure right quantity is printed, normally all orders are delivered in excess quantity. In case of any variation in quantity, we can reprint the shortage or refund the money for the missing quantity.
3.8 Your artwork is checked for related errors which may reduce quality of your file or placement, You must acknowledge the correct proof approval. We accepts no responsibility for files that are not ‘print ready’.
3.9 File correction / conversion is free of cost but is subject to time delay which is utalised in file correction.

4. Raw Material & Printing

4.1 Raw Material is subject to availability Whereas printing is done using offset or digital printing process, colour response on coloured card or uncoated stock may effect the saturation or effect of the colour. If you have defiant shade requirements make sure to order small quantity for test before making bulk order.

5. Returns & Refunds

5.1 Client must inform us about any cancellation / change of mind / change of order item or order changes request before proof approval in order to arrange full or partial refund of deposit
5.2 Free Design
We require at-least 50% deposit for the order before we can begin designing your artwork. Once confirmation is received and we begin your job, your deposit is not refundable
5.3 Printing
A 25% cancellation fee applies to all orders once we begin to process the order.
( EmuPrinting provides Art Work Proof in PDF for review / After artwork is approved by email & payment is made, pre-process done, however the order has not begun printing yet) A 75% cancellation fee applies to all orders once we proceed to print. ( After order is sent to production and printing is in process )
5.4 We will not be liable for any defects, shortages, damage or non-compliance with the
specifications in the Agreement, unless You notify us in writing within 2 days of delivery of
the goods or provision of the services.
5.5 When any defects, shortages, claim for damage or non-compliance with the Agreement
specifications is accepted We may, at our discretion, replace the defective or missing goods
or re-provide services.
5.6 We will not accept returned goods that have been altered in any way or that have been used.
5.7 We can not accept any third part reports as an evidence of your claim
5.8 Samples printing can not be claimed for quality as these are made with minimal machine use

6. Copyright Issues

6.1 All artwork and literature works supplied to Emu Printing is warranted by you for its copyright
and/or licensing and you are authorising Emu Printing to reproduce any of the works.
6.2 Emu Printing may use your artwork in its own promotional material as samples of our services
and products.

7. Shipping & Delivery

7.1 Emu Printing will ship your product same day, the production is completed. We use registered courier services (Australia post, Toll Express, CourierPlease, DHL etc) for delivery, We do not offer delivery to PO Box addresses because of complexity and limitation involved in postage options. It is acknowledged that third party shipping or delivery delays are not counted as our liability.
7.2 Loss or Damaged of any kind during transit is not our responsibility. We do our best to ensure final packing is super secure but can not guarantee handling by third part companies.
7.3 For any type of losses we contact courier company and go by the outcome they provide
7.4 A missed delivery due to any reason may cause delay in package arrival, which is not at all our responsibility
7.5 Our Most standard ETA is 6 – 9 Business Days, and any shipping information or tracking details are normally supplied after that time range